Senior Solutions Engineer, Product Operations

Why HOVER wants you:

The Product Operations Team supports HOVER’s growth by maximizing customer and business development for early stage product and partnership initiatives.  We are also responsible for pushing the boundaries of our data and production capabilities to enable HOVER’s mission to digitize the world’s physical structures. Our team works cross functionally with Product, Engineering, Design, and Go to Market business partners.

HOVER is looking for a Senior Solutions Engineer to unlock new workflows for customers through integration led growth with new and existing technology partners in the construction and home improvement industry.

As the Senior Solutions Engineer, you will be responsible for ideating and exploring new growth avenues using HOVER’s technology.  You will create new concepts, conduct external research and analysis to build business cases to prove out the validity and scalability, and test prototypes to evolve the business model.  You will collaborate with go-to-market teams to deepen your understanding of customer needs, and build relationships with potential new partners. In addition, you will work with design, data, product, and engineering to develop the technology and product roadmap. You will be biased towards action, drive highly visible strategic projects independently, and communicate insights to senior leadership.

In this role, you will have the opportunity to expand your breadth and depth of knowledge in 3D-related products and data. You'll help shape our product roadmap based on the needs and requirements of the customers and partners that you engage. 

You will contribute by:

• Steering our APIs & Integrations: You will be an expert of our internal APIs and a primary technical liaison between our external partners and internal product, engineering, design, and partnerships teams. You will work hands-on with HOVER’s technology including demonstrating integrations and prototypes using the APIs and SDKs. You will understand how to debug and troubleshoot API related issues and give detailed step by step explanations to our partners about how they can use our API to get the results they require, and help architect and design these integration solutions. This external engagement and your learnings with partners will also allow you to make strategic recommendations to our internal teams about future development needs.
• Engaging as a Solutions Consultant: You will spend ~40% of your time working with external partners, including manufacturers of home improvement materials, distributors & retailers, software providers, as well as insurance, construction, and home remodeling professionals. This work will be both pre and post sale to help influence our integration strategy and ensure that our integrations are rolled out effectively through discovery calls, mapping out requirements and solutions, and engaging cross functional team members to deliver on those solutions.
• Bridging the gap between our Engineering and Go-to-market teams: You will spend ~60% of your time working with internal partners, connecting the dots between our Engineering teams who are developing our product and capabilities and our got-to-market teams who are bringing them to customers.  As both a technical operator and a communicative collaborator, you will fill a critical role in between these two departments in everything from strategy to rollout.
• Champion new opportunities for innovation: You will have a unique viewpoint of our product, partners, and customers, and you will regularly contribute ideas for how we should continue to grow our offerings and bring them to market.  Product, Engineering, and go-to-market leadership will be looking to you for advice about opportunities, gaps, and your proposed solutions to help HOVER grow.

Your background includes:  

• 5+ years of experience as a Solutions Engineer, Solutions Consultant, Technical Sales Engineer, or Professional Services Consultant
• Extensive experience designing REST/GraphQL API solutions (even better if you built them)
• Extensive experience collaborating with Product and Engineering teams (even better if you have some development experience with Ruby on Rails)
• Familiarity with Cloud technologies and common authentication technology such as SSO and OAuth
• Knowledge of Business Intelligence tools including Tableau and SQL
• Deep experience working with external parties (partners/customers) to collaboratively understand their needs and solution ways to meet those needs
• Comfort bringing innovative ideas (even if they may totally fail) to senior leadership and a willingness to roll up your sleeves and ‘figure it out’ to make these ideas happen
• A track record of organized documentation of technical solutions for both technical and non technical audiences
• Excellent communication and presentation skills, both internally and externally

Benefits:

• Compensation - Competitive salary and meaningful equity in a fast-growing company
• Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
• Paid Time Off - Unlimited and flexible vacation policy 
• Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave 
• Mandatory Self-Care Days - A day set aside each month to allow employees to recharge 
• Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance 
• Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications

The US base salary range for this full-time position is $128,000 - $187,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

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